Bad Service

Underpaid for a claim lodged for malicious damages on my house. Faheim telephonically informed me that the amount due to be paid to cover the damages incurred amounted to R28,000 how ever the amount paid was R7000 less than what should have been paid. His reason was that my house is under insured. This is interesting as at no stage did they ever send an assessor to evaluate my house. On top and above, why link a claim with the fact that my house is under insured. Why not handle the two issues separately. I need them to immediately pay the difference, as for that matter I instructed them to cancel all covers I had with them, as I am not happy with how they handled my claim.