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Andrew D

1 reviews | Active since Jul 2016

05 Jun 2018, 10:20

Bad Service

I must say Auto and General has the worst service I've ever come across in the insurance industry. I've been attempting to resolve my claims & all that you get from them is the run around. My advice to anyone is, STAY AWAY

0
Replies (4)
Auto & General
Auto & General's reply05 Jun 2018, 10:35
Official

We acknowledge receipt of your complaint.

Our Customer Relation Specialists will be in contact with you to assist you with your concerns, and apologise for the frustration caused.

Kind Regards,
The Auto & General Team.

Best regards,

Auto & General
Auto & General's reply05 Jun 2018, 12:22
Official

Update:

We confirm that our Customer Relation Specialist contacted you and the agreement is that we will investigate your concerns and provide you with feedback.

Kind Regards,
The Auto & General Team.

Best regards,

Auto & General
Auto & General's reply05 Jun 2018, 12:32
Official

Dear Andrew,

I have attempted to contact you on your mobile, without success. Please contact me back to discuss the matter further.

Regards,
Dorothy Smit
***

Best regards,

AD
Andrew D's update07 Jul 2018, 21:47
Reviewer Update
This matter was not resolved by the insurer. I had no choice but to cancel all my policies with this insurer. My advise for any out there, stay away from Auto & General