jM
jacky M
1 reviews | Active since May 2014
01 Aug 2015, 20:49
Bad service
Good day, I've instructed Auto and General not to deduct for this month as my new premiums and they agreed and send this respond below. despite this they've tried debiting my account which bounced twice and I have to pay bank penalties :Policy number: *** \We move the start date of the policy to 1st of September 2015 thus you will not have cover for the month of August.<br> We arrange for a double debit at the end of August meaning we will collect R1047.52 plus 787.52
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Auto & General's replyOfficial
03 Aug 2015, 15:52Hello tokelomo***eng,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and we have left a detailed voice message for you.
The service as you have explained above is totally unacceptable and will under no circumstances be tolerated. We are giving your matter our utmost urgent attention. Final feedback will be supp**** very soon.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and we have left a detailed voice message for you.
The service as you have explained above is totally unacceptable and will under no circumstances be tolerated. We are giving your matter our utmost urgent attention. Final feedback will be supp**** very soon.
Regards,
The Auto & General Team.
Auto & General's reply03 Aug 2015, 15:52
Official
Hello tokelomo***eng,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and we have left a detailed voice message for you.
The service as you have explained above is totally unacceptable and will under no circumstances be tolerated. We are giving your matter our utmost urgent attention. Final feedback will be supp**** very soon.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and we have left a detailed voice message for you.
The service as you have explained above is totally unacceptable and will under no circumstances be tolerated. We are giving your matter our utmost urgent attention. Final feedback will be supp**** very soon.
Regards,
The Auto & General Team.