Bad service

On the 9th of May 2015 I had an accident. My insurance didn't process my claim saying they were waiting for my debit to go through on the 15th. They started processing my claim on the 17th of May (a week after towing my car). On this week no one called me for an update and I had to call and make follow ups myself.<br> My car was taken to Brooklyn Motorlab, and I have been struggling to with them to fix my car. I initially sent an email to the panel beaters complaining about how long it was taking for them to fix my car and on the email I copied Thulani Ngwenya of Auto and general who rep**** to my email saying that I should deal with the panel beaters myself. I have been making follow ups on my own to the panel beaters who have been just giving me the run around.Brooklyn Motorlab initially promised that I will have my car on the 11th of June. When I called to arrange for pick up they told me that they had made a mistake and painted my car with wrong colour. They then moved my pick up to Friday. On Friday it was still not fixed and I had to wait for Monday the 15th of June. Today its the 22nd of June and I still do not have my car, what is the point of having insurance