Bad service.

Bad service. They don't answer email's. I told them to cancel my policy but the girl in the call centre said they would get a Manager to phone me but I'm still waiting. Apparently they cannot cancel my policy as only he can authorize it. When Pebble was my consultant I received 5 star service, now there is no service. The claim I had was reported on the 4th March and it took them until yesterday the 19th to make a decision.