BAD SERVICE

<p>I am a client of Auto & General for as long as I can remember. I have always paid my premiums and never argued when they have increases. When you insure you at peace and expect peace of mind when claiming. Last week my husband contacted them and requested to speak to a business manager he was transferred to an assessor and to date we are still waiting for a manager to contact us regarding my claim. I have contacted them earlier today and yet they have not called me back and I have told them that I will forward a compIaint with you if they did not call me back at 12h35pm. I am disgusted and unhappy with the service I received. You claim to be able to repair a vehicle that should be a right off thus putting me and my family’s life in danger driving the vehicle. No one can give me a breakdown of what is going to be repaired and guarantee that the vehicle will be in the same condition previously. Auto and General would you like your family to drive a vehicle that is unsafe. If I do not have any response from you I will have to take this further to the insurance ombudsman. </p> <p>Candice</p> <p> ********** 282</p> <p>Email: **********