lP
luxolo P

1 reviews | Active since Jul 2019

18 Jul 2019, 10:57

bad serves and claims serves

this ppl are here to rip ppl off !!! my car was in an accident and the guy who bumped me got his insurance pay my excess. but now auto engeneral still wants me to pay how does this work??? and now auto engeneral are not even calling to tell me about the progress. 3 months i have be pay them and having no car but what are may paying for???? call me like you called me when you wanted my money. ***

0
Replies (3)
Auto & General
Auto & General's reply18 Jul 2019, 11:18
Official
We acknowledge receipt of your complaint. 
We will be in contact with you shortly to discuss your concerns. 
Kind Regards 
The Auto & General Team. 
Auto & General
Auto & General's reply18 Jul 2019, 11:25
Official
Update: 
We have attempted to contact you on the number provided, without success and a message was left on your voicemail. We will appreciate it if you can contact us back to discuss your concerns. 
Kind Regards, 
The Auto & General Team. 
Auto & General
Auto & General's reply23 Jul 2019, 14:10
Official
Update: 
We confirm that your concerns were addressed and we apologise for not being able to assist with the excess portion of your claim, and confirm that the recovery is still in progress. 
Kind Regards, 
The Auto & General Team.