NA
Najjemoenessa A
1 reviews | Active since Dec 2019
24 Dec 2019, 13:02
Bad serice from Auto and general
Claim placed in June 2019, Promaintenance assigned to attend to claim. Claim attended to in September .Numerous problems experienced. No agent from Auto and general has ever contacted me to assist . Complaints number do not work.I have contacted Auto and general. No response to date.No paperwork provided by Promaintenance to use as warranty for item replaced.Bad service from Auto and general. Last contact made by me to the insurance company was on the 20 December 2019.Still waiting for someone to call me.
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Replies (2)
Auto & General's replyOfficial
24 Dec 2019, 13:36Hi Najjemoenessa,
We are disappointed to hear about your service experience and would like to assist you.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Auto and General Team.
We are disappointed to hear about your service experience and would like to assist you.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Auto and General Team.
Auto & General's reply24 Dec 2019, 13:36
Official
Hi Najjemoenessa,
We are disappointed to hear about your service experience and would like to assist you.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Auto and General Team.
We are disappointed to hear about your service experience and would like to assist you.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Auto and General Team.
Auto & General's replyOfficial
31 Dec 2019, 10:47Hi Najjemoenessa,
We confirm that our Customer Relation Specialist has been in contact with you. We further confirm that the relevant documentation was requested from the Service Provider, we will be able to send the documents to you soonest.
Kind Regards,
The Auto & General Team.
We confirm that our Customer Relation Specialist has been in contact with you. We further confirm that the relevant documentation was requested from the Service Provider, we will be able to send the documents to you soonest.
Kind Regards,
The Auto & General Team.
Auto & General's reply31 Dec 2019, 10:47
Official
Hi Najjemoenessa,
We confirm that our Customer Relation Specialist has been in contact with you. We further confirm that the relevant documentation was requested from the Service Provider, we will be able to send the documents to you soonest.
Kind Regards,
The Auto & General Team.
We confirm that our Customer Relation Specialist has been in contact with you. We further confirm that the relevant documentation was requested from the Service Provider, we will be able to send the documents to you soonest.
Kind Regards,
The Auto & General Team.