TM
Thando M

1 reviews | Active since Nov 2015

17 Jan 2024, 14:31

Bad Manners

At approximately 14:17, I received a call from this number: +27(10) ***. the lady that introduced her self and told me that she is calling from auto and general regarding a car insurance quotation. she started asking me for my personal details, while providing her my street address I had to repeat myself more than once because there was a background noise on her side. I then told her that if I have to repeat myself very time, i will have to end the call. She just dropped the call without saying anything. Please teach our staff to respect customers, I did not ask them to call.

0
Replies (2)
Auto & General
Auto & General's reply17 Jan 2024, 14:35
Official
Hi  Thando,

We do apologise for the service you have received.

We will investigate and address this with the consultant. 

Apologies again.

Kind Regards,
The Auto & General Team
TM
Thando M's update17 Jan 2024, 14:53
Reviewer Update
Thank you for your speedy response.

Regards
Thando