BAD INTIMIDATING EXPERIENCE

I would just like to express my dissatisfactory experience that I am currently undergoing with the Auto and General Insurance group. On 7 August 2024 I was involved in an accident with one of their clients whom have been very cooperative and helpful, however I can not say the same of the team and Management.

On the day of the incident we managed to complete all paper work at SAPS and all emergency services has done their part to which everything was handed over to A&G to process the 3rd party claim. I was told that the entire process takes 30 days to complete to where I am still waiting. My greatest concern is that after their client admitted that the accident was completely his fault in his police statement the insurance still managed to come to a 60% cover to have my car repaired. I disputed the matter but as they are aware that I do not have the luxury of time or fund to fight this to heir advantaged to which I was forced to sign a settlement form.

-In the process I am responsible to settle my cars towing from the scene -the daily storage as from 7 Aug. 2024 until the matter are resolved. -40% of the damage. -I need to uber myself, my wife and children everyday. -My wife suffered a stroke because of all the pressure and stress. -I used more than R450.00 worth of airtime calling them, as calls are being cut.

With all this being said they send a letter to their client telling him that he was responsible for the accident to which he never denied, and the same email to me telling me I am also responsible for the accident.

This has been one terrible experience that are still not resolve while my bills are just increasing. I do not know which way to go for help anymore, IM JUST TIRED!!!!