1 reviews | Active since Mar 2018
Bad insurance service
I was bumped into by a lady who is insured by Auto and General. I am also insured with Auto and General but until the end of this month as l have decided to move to another insurance company. I called them to arrange fixing my car and they promised to come back to me and advise me about getting quotes. It's been a week now and they haven't called. When you call their offices the phone is either not answered or you put on hold for a long time. My car is moving but the boot is damage and difficult to close and open. I don't know if they will ever get my car fixed
We acknowledge receipt of your complaint.
As discussed with our Customer Relation Specialist, we are really sorry to learn about your frustration.
We will appreciate it if you will allow us the opportunity to look into the matter, feedback will be provided to you shortly.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
As discussed with our Customer Relation Specialist, we are really sorry to learn about your frustration.
We will appreciate it if you will allow us the opportunity to look into the matter, feedback will be provided to you shortly.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we will certainly investigate any/all service failures and address it on an internal basis.
We also apologise for the inconvenience this has caused and invite you to contact our Customer Relation Specialist if your require further assistance.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we will certainly investigate any/all service failures and address it on an internal basis.
We also apologise for the inconvenience this has caused and invite you to contact our Customer Relation Specialist if your require further assistance.
Kind Regards,
The Auto & General Team.