Bad experience with Autogen

I had very bad experience with Auto and General. I've been waiting for more than 12 months for the payout or replace of my TV. From my side I done all the follow-up. They clearly have a policy of customer must do the follow-up. They made a promise to do the payout but I'm still waiting. Waiting for more a year to hear from them. Now I'm waiting for feedback after dispute. I logged a dispute because they playing a blame game on the phone. It's not my business who's fault of responsibility it was. I'm dealing with Autogen and not individual workers. They don't care about my uncomfortable situation. I replaced my TV. Went through discomfort. This is poor customer service