Bad experience with Auto & General

Terrible experience with Auto and general.

Very Poor Assistance and No Follow-Up from Auto & General

I have been an Auto & General client for the past 3 years and have never submitted a claim. On Saturday, 18 October 2025, I contacted the call centre after losing my vehicle keys, expecting roadside assistance.

To my surprise, I was informed that lost or replacement keys are not covered and that a claim with a R5,000 excess would need to be opened instead. This makes no sense for such a minor incident. The consultant, Brendon, said he would arrange a locksmith and that I could pay cash directly to him.

Unfortunately, more than 24 hours passed with no follow-up calls from Auto & General or any service provider. I was left stranded without any assistance, despite being a loyal and claim-free customer for years.

This was my first time ever requesting help, and the experience was extremely disappointing. I expected far better service and communication from a company that promotes itself as customer-focused.

Please contact me directly to resolve this matter: ***.