Bad Experience-Claim

I would like to share my disgust & disappointment with Auto & General insurance. They are very ************* people, pity they supposed to give insurance as a back up during your difficult times in life. Be very careful dealing with them not to be trusted. I have been paying my premiums without fail with them for 6 months and had a car accident. When I submitted my claim in October, the service was so bad dealing with Zoleka. I was begging for the information, had to constantly call her for feedback. Guess what they declined my claim by saying "I was paying a wrong premium"- after they offered me that premium. They base their argument on some ambiguous questions they ask you when you take the insurance. On top of that, they still debit your account as if nothing happened, saying you have a policy with them but can't claim. TERRIBLE PEOPLE!!!!