Bad experience

Item: Auto & General
Rating: 1
Author: Walther V

After 5 weeks that AandG let me know that my claim would be payed, still no money on my account . Because i'm European, my knowledge of the language is not 100% and the telephone lines mostly are from a very poor quality. Thats why I like to do it by mail.;They don't asnwer mails about it when I ask about this payment. No respect for clients.

Helpful (0)

Replies (5)

Auto & General's replyOfficial

04 Jul 2020, 22:09

Hi Walther,

We acknowledge receipt of your complaint.

We will contact you during office hours to discuss your concerns.

Kind Regards,
The Auto & General Team

Auto & General's reply04 Jul 2020, 22:09

Official

Hi Walther,

We acknowledge receipt of your complaint.

We will contact you during office hours to discuss your concerns.

Kind Regards,
The Auto & General Team

Walther V's updateReviewer Update

04 Jul 2020, 22:46

Please do it by mail or chat, because i am in Europe now for a few months because my wifes mother died last week.

Walther V's update04 Jul 2020, 22:46

Reviewer Update

Please do it by mail or chat, because i am in Europe now for a few months because my wifes mother died last week.

Walther V's updateReviewer Update

04 Jul 2020, 22:48

My mail adress is ***

Walther V's update04 Jul 2020, 22:48

Reviewer Update

My mail adress is ***

Walther V's updateReviewer Update

04 Jul 2020, 22:49

I read there is a chatfunction on the website but can't find it.

Walther V's update04 Jul 2020, 22:49

Reviewer Update

I read there is a chatfunction on the website but can't find it.

Auto & General's replyOfficial

08 Jul 2020, 13:13

Hi Walther,

We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.

You are welcome to contact us should you wish to discuss the matter further.

Kind Regards,
The Auto & General Team

Auto & General's reply08 Jul 2020, 13:13

Official