Bad expereince, Service and communication

<p>It all started when my car had a water damage on the 22.02.17.</p> <p>From 23.02.17 - 08.03.17 - My car was in for a repairs – Water damage/ Flooding - Rented a car from my own pocket. I didnt have a car hire option by then. Immediately i added a car hire option. - Received the car back on the 08/03/2017 - Drove the vehicle for only x2days – Then I had a breakdown. ?? This is rather questionable. Was mechanical damages accesed ? – Reported the incident. When i ask about car hire...i get a responce that car hire is only available in an accident.</p> <p> As from the 11/03/17 - Still today ( 19/04/2017) No proper feedback from your side regarding my vehicle. Note that with this incident as well, (of which it is not my fault ) - I am renting a car from Europcar on my account. I think it’s very much unfair because the car was in for repairs and only drove it for 2 days.</p> <p>I phoned the assesor almost everyday...emails also sent but no proper feedback on when im getting my car.</p> <p> </p> <p>Today I have to take back the rental car at 16:00.. The amount of money i paid at a rental place is now R18.000. Is this fair against your customers? I DO NOT HAVE MONEY TO KEEP ON HIRIN THE CAR ON MY ACCOUNT.</p> <p> </p> <p> I just need someone to call me and give me feedback... Because when i leave messages...nobody comes back to me. When they promise to get back to me...they never do...up until i pick up the phone and call , or send email.</p> <p> </p> <p>There was also a time when i asked about my vehicle and i was told they dont know where my car is. I then send them a message back telling them about the message i received when my car was towed.</p> <p> </p> <p>I am dissapointed in the service i am receiving at the moment.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>