BAD CUSTOMER SERVICE/UN-TRUSTWORTHY

Good Afternoon<br> I was involved in a car accident on the 29th of August 2015.I called my insurance to first inform them about this incident and to ask them to come take(tow)the car.they sent me a message to confirm that my car reached it?s destination with a warranty number and numbers there.On Monday I called my insurance to let them know that I will be claiming from the 3rd party and she transferred me to a claims department where I was told that since I will be claiming from a 3rd party I will have to deal with this matter on my own.a letter a letter to confirm that I will not be claiming from my insurance was then sent to me.on the 3rd of September I received a letter of the required documents from the 3rd party.I called my insurance to ask organise for me a photo of the speedometer to show the mileage of the car and the pictures of the damaged parts and the 3 quotations because those things where part of the requirements.even till toady,these documents are still outstanding.everyday I?m being referred to a different person,they lie to me,they do not take my calls anymore and today they told they do not have any info on the car.I will be taking further actions on them.