YC
Yvette C
1 reviews | Active since Jan 2014
22 Aug 2024, 16:34
BAD CUSTOMER SERVICE - STRUGGLE TO CANCEL POLICY
I've been trying for 3 weeks now to cancel my car insurance with Auto & General. As I am currently in the United States, my wife has been trying to cancel the insurance on my behalf. She was informed that I need to send an email authorizing her to do so. However, we are not receiving any feedback from the agents after sending numerous emails. We cannot continue calling and waiting on hold for long periods just to reach the correct agents. Who will assist my wife in canceling the policy?
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Replies (2)
Auto & General's replyOfficial
22 Aug 2024, 17:14Hi Yvette,
We acknowledge receipt of your complaint.
We will refer your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will refer your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Auto & General Team
Auto & General's reply22 Aug 2024, 17:14
Official
Hi Yvette,
We acknowledge receipt of your complaint.
We will refer your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will refer your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Auto & General Team
YC
Yvette C's updateReviewer Update
22 Aug 2024, 19:04Thank you, they may contact me on *** as my husband is currently in the US and can't answer on his number.
YC
Yvette C's update22 Aug 2024, 19:04
Reviewer Update
Thank you, they may contact me on *** as my husband is currently in the US and can't answer on his number.