Bad customer service of Auto and General

Ive been with Auto and General for over 10 years, the last time I claimed was 4 years ago. Recently i submitted two claims, one for dameges gatemotor in 16, Jan 2025, claim number DE*** they never responded positively, i had to fix it myself, they later sent message that i shoukd sent them my invoices which i did they never refunded me. Im Feb 2025 due to terrential rains that have affected my area in Pretoria, my roof was badly affected, as I begin to leak and affected my ceilings inside, worse the storm also affected my side wall that began to fall and crack badly. I informed my insurer as always , and lodged a claim, with claim number DE***, on the 19 Feb 2025. A lady called Heather Dlamini was assigned to help.me. she told me that's they have appointed Mr Angelo Stander, to assist with me emergencies relief, sadly the gentleman prioritised his favorite clients but always gave excuses to come to my home. ON 26th Mr Thomas Shibabu was assigned, for assessment but not emergency relief. He conducted his assessments, but sadly when I make followup with insurance bcs it is raining ive been pulled from pillar to post, with no tentive wayfoward. The torrential rains are back and itsnworse since the whole house is leaking and I'm not getting g any joy from Auto and General Insirance, since they are not keeping up from their promises. The service of Auto and Genreal really leaves much to be desired, and the public must think twice before accepting a deal with them. Yet they are guick to sent amended policies in order to protect themselves or for coming with excuses not to pay for their obligations. This sad events of my experience with Auto and General. I've started with my own reparis, and they will hear from my lawyers for further adjudication on the money I've been paying to this insurer.. im therefore warning the public that they must not be fooled by moce marketing adverts, the reality is that you might not be helped when you need help. Be WARNED.