Bad customer service company that will not be trusted

Dear All I am auto and general customer. My complain is on the bases that I paid more cost and there was no subsidy of 50 km that was suppose to be provided by Auto and General. I was driving from durban to Johannersburg and my vehicle brokedown at Vaan reenen ,I was told by Ayanda the manager at claims who was so rude that all cost will be bone from me Aiuto and General won't able to assist . I was travelling with my family and he indicated to me that we need to find our own transport /accomodation .I managed to get lift from one of my friend . The kilometres from van reenen it was 322.4 km which is the distance from vaan reenen to william hunt midrand . I was told that the amount to pay is R6840 this cost will cover return trip from towing company(Dave Panelbeaters) . I have attached the copy of he invoice . The one thing that I can say Auto and General this company disappointed me ,with people like ayanda and shouneez Vrown who indicated that they don't care about the customer . My life was in danger with useless comprehensive cover .