BAD CUSTOMER SERVICE

I cancelled my policy with you today, that I took through Nedbank. You sent me a confirmation email that said it will lapse midnight today. I paid a premium for this month already. You took a full month premium and now you telling me nonsense. What the hell is this? You Customer Service also sucks, my first call the Agent picked up my call and had a conversation with a colleague. I was listening to the whole conversation till I decided to just drop the call. I don't regret leaving you guys at all.