1 reviews | Active since Oct 2021
Bad Customer Service
After having been insured by A&G for over 4 and a half years, a simple request has forced me to look elsewhere for all my short-term insurance.
While the staff of A&G are usually very friendly, it just take’s one disinterested,****y and Dismissive individual to sour the deal.
After send emails to them asking if they were able to add a particular type of product, this individual basically dismissed my request, rather rudely and offered no alternative or information to assist me in obtaining this particular product.
They have lost my business as there are many companies who are willing to go the extra mile and assist their clients with a smile.
So to A&G, your staff are your business. The few that have zero work ethic need to be sanctioned. Your company has lost my R 800.00 pm premium and I will now be enjoying, not only a better rate but people that are willing to help out with a smile.
Good riddance.
Thank you for reaching out to us and we sincerely apologize for the service you have received.
Please can you provide us with some more information as to the reason that you needed our assistance so that we can refer your complaint to the relevant team.
Kind regards,
The Auto & General team.
Thank you for reaching out to us and we sincerely apologize for the service you have received.
Please can you provide us with some more information as to the reason that you needed our assistance so that we can refer your complaint to the relevant team.
Kind regards,
The Auto & General team.
Strange how a Review gets a response so quickly but us clients get “left hanging” when we enquiry about a certain product to add to my existing portfolio.
Failing to post an email address we could forward the context too,shows that the “computer generated response” apology is supposed to make everything find.
Point made.
This is One of the departments I approached after many failed attempts of getting any definitive answers.
After telling me they didn’t deal with this issue, I’d simply had enough and mentioned to them I would be moving my portfolio.
Instead of offering any form of help they “noted it” and that was the last straw. Terrible customer service.
Business Insurance Broker Administrator.(Said Department)
Strange how a Review gets a response so quickly but us clients get “left hanging” when we enquiry about a certain product to add to my existing portfolio.
Failing to post an email address we could forward the context too,shows that the “computer generated response” apology is supposed to make everything find.
Point made.
This is One of the departments I approached after many failed attempts of getting any definitive answers.
After telling me they didn’t deal with this issue, I’d simply had enough and mentioned to them I would be moving my portfolio.
Instead of offering any form of help they “noted it” and that was the last straw. Terrible customer service.
Business Insurance Broker Administrator.(Said Department)
Thank you for the Information.
We have escalated your complaint to the relevant team to assist you.
Kind regards,
The Auto & General team
Thank you for the Information.
We have escalated your complaint to the relevant team to assist you.
Kind regards,
The Auto & General team