Bad communication

I am in the insurance with them. On the 24:05:021a gentlemen came here the. The supervisor of auto and general sent a man here because I let them k ow my water was dripping down from the celilue there was a whole that the water caused... The man said tht there was no drip drain but I k ow there it one because one of there people came here to put it in for me. Because of the roof the geyser is a problem so the ceiling was damaged the gentlemen told him tht he must arrangements for the other people to cone and fix it... The man told me tht a lady would phone me and when she phoned me I could not make out what she was saying she spoke very otherwise and I told her so she gave me the the someone else to speak ti but she speaks the Same as well and when I told her I don't I derstand her she she out the phone off and u tried phoning them but the number does not exist now which I don't i derstand why and I phoned the company again and another man asnswerd and they kept asking me the sane questions and he said that there is nothing on the computer and he kept saying the same thing so i put the phone off so now they don't have anyone to come and fix my ceiling and I must pay for tht and I pay alot of money and I andi am a pensioner and disabled so now I want to know what I must do please..