Bad claims experience

I registered a claim with this company. Within 4 days, after I called, this man told me that my claim will not be paid. He never bothered to contact the mall security or request the ITC numbers for the tablets. I told them that there are footage available and nobody bothered with the information I gave, just that the claim will not be paid.<br> I took it up with the ombudsman who acknowledged receipt for my complaint and I was copied in the mail that was sent to Auto and General. So much for the Auto and General Service Charter. My claim gets rejected within 4 days and they did not get back to me or the ombudsman for short term insurance within the stipulated 14 days. This was on the 22 October 2015 and to date no response to or the ombudsman. Same that happened