bad claim service

<div> <div dir="auto">Hi</div> <div dir="auto"> </div> <div dir="auto">This is regarding Claim number : ********** 02 1. </div> <div dir="auto"> </div> <div dir="auto">As a client I am not impressed at the lack of professionalism and clarity that I have received regarding my claims. For the claims consultant to imply that it's not within her job description to speak to legal to find out the progress of recovering the access is appalling. All she has done is regurgitate what she was taught in training and unable to answer any question specifically related to me claim. </div> <div dir="auto"> </div> <div dir="auto">1. I want to know why the premium is now going up regarding the driver who has no insurance history of 2 years? Surely when we did the quote and I accepted the quote it was based on that information. I would like recording a on the conversation. I don't understand why you have to be dodgey when a claim is submitted but this was not an issue all this time? Had there not been a claim the premium would have stayed the same therefore the *********** of your sales consultant should not be the clients problem.</div> <div dir="auto"> </div> <div dir="auto">2. If the party at fault has agreed to pay the excess why must I as a client pay the excess and wait to be reimbursed? Sirely this should be a smooth simultaneous procedure but it seems your insurance company is more bothered in taking money instead of assisting the client in the most unstrenuous manner.</div> <div dir="auto"> </div> <div dir="auto">As I told the consultant, I will not run around and do her job and contact the party at fault or legal, she must do her job and see the claim through from start to finish or I will be cancelling and ensuring your bad service is escalated to relevant parties and made known by other customers. The service provided to business insurance customers should be premium and currently is not. </div> <div dir="auto"> </div> <div dir="auto"> </div> <div dir="auto"> </div> <div id="composer_signature" dir="auto">Mash Kalenga</div> </div>