Bad business

Extreme bad service takes them 6 months and still waiting to do an recovery for access payment regarding an road accident where an guy bumped into the back if my trunk as i took my car in for repairs at Auto Magic fast and outstanding work in lockdown period, car was fix i did the access payment and two months later still waiting on Auto & General to resolve the Third party claim after promises was made that it will be sorted out in two months time when i called again Today on the 03/08/2020 the lady said the following it might take up to three years to resolve... like what the hell three years just to claim back R5300 that is ridiculous... rather tell your client sir it takes three to six months to resolve your access payment instead of making fails promises, and telling your client we can't get a hold of the third party after two months... No thank You keep your damn business because it sucks.