Bad bad service I am receiving from Auto and General

I am an existing customer of Auto and General for over 4 years. I have 2 home content cover policy with them and I am on a process of purchasing a car. So I wanted to do a quotation with them since last week Thursday. The consultant I spoke to on Thursday said she is unable to add a car cover at the moment and will speak to the underwriter and get back to me. She didn't get back to me. I called again on Friday and got another consultant and said the same thing about getting an underwriter and will provide feedback. No feedback given. Same thing happened to Saturday, Monday, Tuesday and Wednesday. I think it is better off for me to cancel my policy and go look somewhere else were I be given appreciated and given feedback. Worse thing is that the car I wanted to purchase has now been sold while I was trying to get my "INSURER" to insure it.