Bad Bad Service!!

I’ve been paying you guys for so many months without any Issues. Now that I’m in such a dreadful experience you are unable to commit to your promises. I have registered my claim for a shortfall on the 15th of December 2020 after my car was considered a write off in November 2020. I was told that Ms Mukhuba will assist me,I phoned several times to get hold of her only to find out that she’s out of the office. I’ve sent so many emails and there has never been any response from this so called reputable insurance,I’ve spent so much money buying airtime to follow up on my claim, each time it’s excuses.today I was also promised that someone will contact me before the end of business.there was no Call as expected. You do not revert back to your customers, you make empty promises and do not deliver the service as per contract. I mean I’ve sent All the supporting documents including the settlement letter which clearly stipulates the date of the settlement but no Payment was done,no Communication regarding the progress of the claim. I was also debited money this month after they have received the agreement of vehicle loss.

Regards Ms Nape