nH
natasha H

1 reviews | Active since Oct 2018

16 Oct 2018, 13:56

BAD BAD SERVICE

Your ATKV broker is the worse that i have ever dealt with - due to bad service I have cancelled my insurance policy. I have been battling for months now to get a refund for this. Various correspondence took place informing me that my money will be transferred, due date 26 Sept - obviously nothing happened. Last correspondence said that the money was transferred to my Nedbank account - I have never in my whole life had Nedbank account. Emails backwards and forwards without any results.

0
Replies (4)
Auto & General
Auto & General's reply16 Oct 2018, 14:18
Official

We acknowledge receipt of your complaint.

We will be in contact with you to discuss your concerns.

Kind Regards,
The Auto & General Team.

Auto & General
Auto & General's reply16 Oct 2018, 14:49
Official

Update:

We are pleased to confirm that this matter has been resolved.

Kind Regards,
The Auto & General Team.

nH
natasha H's update16 Oct 2018, 15:06
Reviewer Update
I was contacted by Dorothy from A&G- who was extremely helpful and I am glad to report this issue has been resolved. Thanks to Dorothy.
Auto & General
Auto & General's reply16 Oct 2018, 15:23
Official

Your feedback is truly appreciated, thank you so much.

Have a great day further.

Kind Regards,
The Auto & General Team.