TM
Thembi M
1 reviews | Active since Apr 2022
17 Jan 2023, 01:21
Bad bad service
I have been with auto and general insurance for almost three years now and I must say that I'm very disappointed with their service. I have claimed for my tire and rim on the 21st of December 2023 and now it's the 17 of December there is no response from them. I have been calling everyday with no luck, they keep on directing me to someone who can't assist me and redirect Ms me to someone the call ends up disconnecting or they always promise to call me before end of the day due to their high volume of calls but they never do.
I'm so tired of their inconvenience because I had to postpone my vacation twice now. I'm definitely getting a better insurance
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Replies (2)TM
Thembi M's updateReviewer Update
17 Jan 2023, 01:24I have been with auto and general insurance for almost three years now and I must say that I'm very disappointed with their service. I have claimed for my tire and rim on the 21st of December 2022 and now it's the 17 of January 2023 there is no response from them. I have been calling everyday with no luck, they keep on directing me to someone who can't assist me and redirect Ms me to someone the call ends up disconnecting or they always promise to call me before end of the day due to their high volume of calls but they never do.
I'm so tired of their inconvenience because I had to postpone my vacation twice now. I'm definitely getting a better insurance
I'm so tired of their inconvenience because I had to postpone my vacation twice now. I'm definitely getting a better insurance
TM
Thembi M's update17 Jan 2023, 01:24
Reviewer Update
I have been with auto and general insurance for almost three years now and I must say that I'm very disappointed with their service. I have claimed for my tire and rim on the 21st of December 2022 and now it's the 17 of January 2023 there is no response from them. I have been calling everyday with no luck, they keep on directing me to someone who can't assist me and redirect Ms me to someone the call ends up disconnecting or they always promise to call me before end of the day due to their high volume of calls but they never do.
I'm so tired of their inconvenience because I had to postpone my vacation twice now. I'm definitely getting a better insurance
I'm so tired of their inconvenience because I had to postpone my vacation twice now. I'm definitely getting a better insurance
Auto & General's replyOfficial
17 Jan 2023, 06:22Good morning Thembi,
We are disappointed to hear about your service experience.
We will escalate your matter to our team to look into.
They will be in contact with you.
Kind Regards,
The Auto & General Team
We are disappointed to hear about your service experience.
We will escalate your matter to our team to look into.
They will be in contact with you.
Kind Regards,
The Auto & General Team
Auto & General's reply17 Jan 2023, 06:22
Official
Good morning Thembi,
We are disappointed to hear about your service experience.
We will escalate your matter to our team to look into.
They will be in contact with you.
Kind Regards,
The Auto & General Team
We are disappointed to hear about your service experience.
We will escalate your matter to our team to look into.
They will be in contact with you.
Kind Regards,
The Auto & General Team