NS
Nonkululeko S

1 reviews | Active since Oct 2017

05 Apr 2019, 20:02

Bad Bad Bad service

I regret moving from my insurance to the called so called Wesbank insurance called Telesure owned by Auto and General. My car had hail damage since January, it took them 3 months to finally authorize for the carschool to be repaired and I had to write here for it to happen. Then they sent my car to Panel beaters called Stardust in Pongola, who took two weeks just to get a bonnet , the car has been there since 6 March, authorization was done on the 18thMarch, but still my car is not fixed , now I have no car, courtesy car was taken today. I told the insurance to not take my car to a place where they will not do it sooner. I have spent close to 1200 of air time calling Auto and general for my claim.They took it to Stardust where most black people cars are not fixed without a complaint. I really am looking for another insurance now. Now they told me my car will to be done by Wednesday ,I dont even believe it after the complains that are outthere about the Panel beaters Stardust. If my car is not back by Wednesday im cancelling this insurance effective emmidiately

0
Replies (1)
Auto & General
Auto & General's reply06 Apr 2019, 09:31
Official
We acknowledge receipt of your complaint.
We will be in contact with you during office hours. 
Kind Regards, 
The Auto & General Team.