Bad Attitude with Altech Netstar call centre agent

Please can you reprimand your Altech Netstar call centre agents about threatening and harassing me regarding the premium for the tracker of the two vehicles i own. I was very disappointed that an agent, an Indian lady was very rude to me and threatened legal action for what i assumed was being paid for as the premium is being deducted for the one car but miraculously the other cars premium is not going off and they dont deduct from me directly as initially agreed that they will take the premiums from Auto and General when the insurance premium goes through but it seems its not happening that way and when i told that ****** Indian call centre agent to contact Auto and General about this she flipped and threatened to have me handed over or proceed with legal proceedings should this amount not be paid by me immediately. How the hell are these people employed and trained if they dont know customer service??? Even a street person can do a better job. I am really frustrated and angry with that degrading service i received yesterday and i guess its time i change to another tracking company if i will be given such service like i am a ********!!!

I really hope to get a formal apology from that call centre agent, unfortunately i dont recall her name but i am sure voice recordings can track her down..

I attached the statements they have been sending me but not once did they make me aware of this owing amount...