PJO
Pat J O'Brien

1 reviews | Active since Mar 2015

25 Sept 2015, 21:06

Bad Attitude Extreme Poor Customer Service

Peter <br> This would be the Third complain against Auto & General over the same claim. <br> Payments was paid up to date and 1 was paid where it was not needed, play back the recordings that the rental extension is good <br> Now the settlement is done and they want us to have the car back immediately this after arrangements was put in place that the rental will be given back on Monday. <br> <br> Auto & General have the attitude NOT to phone back for what's so ever reason and then our friend Peter at *** #1 #3 is born to be a ****. What he don't think or know is that every phone call from A&G is recorded. <br> <br> I will suggest that if Auto & General doesn't want to go the same way as VW Germany they need to sack this Peter guy NOW. <br>

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Replies (1)
Auto & General
Auto & General's reply30 Sept 2015, 16:55
Official
Hello patj,

We have noted your comments and thank you for bringing this matter to our attention.

We will conduct an investigation into your concerns and supply you with feedback as soon as possible.

Kind Regards,
The Auto & General Team