Bad and Slow Service

I submitted a Geyser claim with this insurer which then sent me a plumber who came through within 3 business days, which I was very happy about. The first problem is that they assigned me a plumbing company based in Pretoria and I am on the East of Johannesburg plus to top it all the plumbers did not have the part required to solve my issue meaning they had to come back the following day. I was then notified that my insurer only allows me one call out per claim meaning for the plumbers to come fix the issue it will be paid from my own pocket. To date the geyser is still not fixed, A&G has not contacted me about my claim or to discuss way forward with me.