Awful Customer Service Experience

I have been with auto and general for over 6years and this time they missed the plot. My car insurance claim that was approved 6 weeks ago is still in for repairs. No feedback from insurance. Claims managers will literally refuse to speak to me. Claims support assistant do not update information accurately on their system and will refuse to give their information. No assistance with extension of courtesy car due to the inconvenience caused. The service has been awful. Debit orders still going through.