AVP from Auto & General not worth it

On the 2nd of August 2015 I suffered a burst tyre on the highway. And lo and behold Auto and General could not help me with a tyre or atleast changing of a tyre unless I paid an arm and a leg, and I wondered why I had tyre insurance. But that's not my biggest problem. <br> <br> The problem is I put in a claim on the 3rd, replaced my own tyre, provided all the evidence by the 4th. And nothing happened. On the 31st I called in again to follow up and Phumzile told me the claim wa apptoved on the 4th, but no one bothered to follow up or anything. And then she told me I had to fill in a banking details form which I still find strange because they get their premiums every month. Well, I obliged & filled the form and guess what? Nothing happened again. And now I was very upset. She told me it was paid in on Friday and nothing. I don't need this insurance anymore. What's the use if claim is not paid a month later. I believe twas in hope that i forget about it.