Avoid at all costs

Two months after making claim for severe water damage. No make safes performed. Damage not investigated adequately and fully. They use companies which charge them for work they haven’t performed. Mould spreading. Some of their “restoration/rebuild” solutions wanted to reuse the damaged, mouldy, rotten wood - sorry what? Ridiculous wait times to get through to anyone. Severely underplay the damage and damage costs. You have to re-explain everything, every time you speak to someone and are given false hope that they will address the major health hazard and damage properly. There is so much incompetence by this company on so many levels.

Will be filing a complaint with AFCA if no contact, plan and solution is made in response to my last email.

Avoid at ALL costs.