Auto&General warranty warranty wait time

Auto and General warranty claim haven't been finalized after 10 days. Which took 1 hour for them to answer the phone. Another 45min waiting time to get to them on the phone. Waiting time when you call them is not less the 40 min hold time. Very pathetic seriously. I'm cancelling this. I can't pay for service and wait 40min. 120 min wait time to get a simple claim finalized.