AUTO&GENERAL-WAITING FOR PAYMENT AND PREMIUM REFUND

So my vehicle was written off early September. Auto and General were advised to contact the police station to obtain the incident report. They wasted time to make contact, which is not my fault. I am waiting for my payment as they have approved my claim. Now because of their delay to contact the police station, my claim is pending, which i think is totally unfair. I don't have a vehicle and waiting for over a month for them to resolve this. Why are professional people so delayed and don't give a damn about what other people are going through. I have spoken to Nosibabalwe Sodo from Auto and General well she is a professional person and I do however appreciate all she has done, BUT for over a week she had made no contact with after calling her and sending her numerous emails, left messages for her to contact me and the police, which delayed the whole process. This is upsetting, SO MY VEHICLE WAS WRITTEN OFF AS PER NOSI AS PER HER LETTER ON THE 15 SEPTMENBER 2021,I HAVE ADVISED HER THAT A&G SHOULD NOT DEBIT MY ACCOUNT FOR THE MONTH OF OCTBER, IMAGINE THIS THEGREED THEY DEBITED MY ACCOUNT OF WHICH THE VEHICLE WAS NOT IN MY POSSESION, I HAD NO VEHICLE FOR THEM TO DEDUCT. THEY HAVE NOT REFUNDED ME. HOW CAN YOU TAKE A PREMIUM WHEN YOU HAVE THE VEHICLE . PLEASE KINDLY REFUND MY OCTOBER PREMIUM. I ASKED FOR THE MANGER TO CONTACT ME . I AM STILL WATING FOR A CALL FROM HIM MR BABA NKOSI