Auto&General should put people on their call centre that are knowledgeable with all the areas covered by them. If I listened to what we were told, then I could hear that had no idea of the roads being travelled by us. I even sensed a attitude of not cari

I had a mechanical break-down on my way home in march 2023 about 15 km from Reviersonderend on the N2. Notwithstanding our attempts to contact Auto & General we sat at the side of the road for more than 5 hours. When it became clear that we are not going to get any assistance from Auto&General and it was getting dark, I had to call a tow truck myself to take me home. The only excuse Auto&General's consultant had was they could not find us, despite the various pin locations send. The last contact we had was about 17h30 and by then no attempt was made to find us. I then called a tow truck to take me home. The day after I got home, I had to contact Auto&General myself and informed them how disgusting I was with their service. They then after doing their own investigation decided to compensate me for the expense of R3500 which I had to pay to get us home. What would have happened if I did not have that kind of money available. It would have costs me more as the tow company would not have released my car. The mere fact that Auto&General accepted their utmost worse ever service and refunded me the costs for the tow company does not make good the fact we had to sit on the side of the road, me and my wife both elderly persons at a venerable spot being a easy target for ******s, until about 17h45 when the tow-truck came to pick us up and too us home in safety.

I am very disappointed in Auto&General and will have to consider my stay with them as I do not trust their so-called promises of not letting us stranded on the side of the read. I just hope there are other people reading this so they can take care of doing business with Auto&General