Auto&General policy not working

Hi Auto&General hase a product they sell you as VAPS for tyres mags rims and general small dents. I hade a,episode after many years at Auto&General that I needed to claim for. Lucky the ***** never went through the tyre but went to Dunlop dealership as tyres hase 12 months warranty. I logged the claim on the mobile app and they said I can go to any reputable dealership. I went to Dunlop by God's grace the ***** never puncture the tyre but as I cam to a stand still off a center island off the road the dealership at my cost checked the suspension and the rims and the shocks. We found both front shocks was blown and leaking oil and after testing the rims found al 4 mag rims to be bent. Dunlop then proceed to write a report and do a qotasion. This happened the 27/01/2024 on Thursday the 7/02/24 I recieved a call from VAPS service informing me they can not see clear on the photos the damage to mag/ rims and are not covering the front shocks that is a warranty claim. I needed to go to there contracted dealership named Tiger wheel and Tyre for a complete check and report as they would replace damaged mags shocks I hade to do. I agree and said as soon as I have a gap I will take vechile in to TwT. Got to TwT and they where waiting for us the manager of TwT took one look at the tyres not even the mags just to get the size off tyres and went to his computer and printed us a qotasion no report not taking off tyres to asses damage not checking mag/ rims to see damage not taking photos nothing just saw tyre size told us rims are in Durban will take two days to get here and replace. 15min later I get a email from Auto&General VAPS service side siting they have turned down my claim and is nor responsible to pay for the damages to the mags they will not be replacing them it's for my own cost. What utter bull**** and con artists are these VAPS service from Auto&General why do they not take responsibility they do not even awnser on there " easy claim app" they never phone you back and they turn down claims left right and centre.

I'm taking Dunlop report and photos and proof and opening a case against Auto&General for Mel practice.

Please people stay away from Auto&General they are the biggest ***** in the insurance industry and make you jump hoops for a claim though they have all evedince and facts by them. They just don't want to pay be sure at the month end I will be canceling my insurance by them and move to outsarance that wants business not seeing where they can ***** you on any claim Riaan Swart