oE
olivia E

1 reviews | Active since Jan 2021

07 Jul 2025, 11:21

Auto&General Pet Insurance worst experience ever

I requested a quote for pet insurance. A lady called me the next day and discussed the plans and I was helped, I requested to not receive any marketing, I just wanted to find out more about the costs and made that very clear to the lady. The next days following, I have been called non stop by them, several times per day. I told them to stop calling me, I was already helped. But even after that, the kept on repeatedly calling me to the point where I find this to be harassment. I have blocked the numbers, unfortunately each time they call with a different number. I will never sign up for pet insurance now at this company. Through this behaviour, customers are lost forever!

0
Replies (2)
Auto & General
Auto & General's reply07 Jul 2025, 11:23
Official
Good day Olivia,

We acknowledge your complaint and would like to apologize for these calls.

Kindly confirm your contact number and ID number via private message so we can request for it to be removed.

Kind Regards,
The Auto & General Team.
Auto & General
Auto & General's reply07 Jul 2025, 12:37
Official
Good day Olivia, 

Thank you for your contact number. we will have it removed from all our marketing campaigns.

We apologize for the inconvenience caused.

Kind regards, 

The Auto & General team