AUTO&GENERAL _ NO MORE...

Item: Auto & General
Rating: 1
Author: Quentin G

Good day, I cancelled my home insurance with AUTO&GENERAL in July 2020. Informed them via e-mail. ( Main reason _ my premium went up twice in under 12 months / most probably due to a claim ) I now get sms's to inform me that i have missed payment and that they'll try to collect my next premium 3 days prior to the debit date ? What would the reason(s) be ? Lack of training, communicating or just been unprofessional ?

Helpful (0)

Replies (3)

Auto & General's replyOfficial

25 Aug 2020, 10:24

Hi Quentin

We acknowledge the receipt of your complaint,

We will escalate your matter to our team to look into. They will be in contact with you to discuss your concerns.

Kind Regards,
The Auto & General Team

Auto & General's reply25 Aug 2020, 10:24

Official

Auto & General's replyOfficial

27 Aug 2020, 13:13

Hi Quentin,

We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.

You are welcome to contact us should you wish to discuss the matter further.

Kind Regards,
The Auto & General Team

Auto & General's reply27 Aug 2020, 13:13

Official

Quentin G's updateReviewer Update

27 Aug 2020, 19:33

Good day,

Representatives from Auto&General contacted me and the issue has been resolved.

Thank you.

Regards,

Quentin

Quentin G's update27 Aug 2020, 19:33

Reviewer Update

Good day,

Representatives from Auto&General contacted me and the issue has been resolved.

Thank you.

Regards,

Quentin