AUTO&General incompetence on AUTO pilot
Auto & General make it make sense. My sister drives a Hyundai Getz that has little 14 inch tyres yet you want her to pay R4600 as excess to fix 2 tyres that got damaged from a pothole.?? That is the most ridiculous thing I've ever heard.
You can't even give us an inspectors report even though you've had the car for more than 10 days. If it takes you this long for tyres damaged by a pothole, I wonder how long it would take for a car that has real damage to get your inspectors to do their job.
Your incompetence is on AUTO pilot & in GENERAL I'm gatvol with your below mediocre service.
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Replies (3)
Auto & General's replyOfficial
04 May 2022, 09:14Hi Simphiwe,
We acknowledge receipt of your complaint.
Our team will be in contact with your sister to discuss her concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
Our team will be in contact with your sister to discuss her concerns.
Kind Regards,
The Auto & General Team
Auto & General's reply04 May 2022, 09:14
Official
Hi Simphiwe,
We acknowledge receipt of your complaint.
Our team will be in contact with your sister to discuss her concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
Our team will be in contact with your sister to discuss her concerns.
Kind Regards,
The Auto & General Team
's updateReviewer Update
04 May 2022, 09:53Hi Auto & General Team
This reply irks me because this is the same response she's been getting for over a week, everytime she called and asked for an update. Do you have any idea how inconvenienced she has been?
It has taken you over 10 days to deal with a pothole related issue. If I were you, I would be expediting this issue. Or has the car been sent to the wrong inspection centre again and hence nothing is happening?
Surely this matter has been dragging for far too long, so expecting a finalisation on this issue by the end of the day is not an unreasonable expectation?
Yesterday morning she was promised communication via e mail but nothing arrived. That was another wasted day and that has cost implications for us as a family because we are paying for Uber through our nose!
This reply irks me because this is the same response she's been getting for over a week, everytime she called and asked for an update. Do you have any idea how inconvenienced she has been?
It has taken you over 10 days to deal with a pothole related issue. If I were you, I would be expediting this issue. Or has the car been sent to the wrong inspection centre again and hence nothing is happening?
Surely this matter has been dragging for far too long, so expecting a finalisation on this issue by the end of the day is not an unreasonable expectation?
Yesterday morning she was promised communication via e mail but nothing arrived. That was another wasted day and that has cost implications for us as a family because we are paying for Uber through our nose!
's update04 May 2022, 09:53
Reviewer Update
Hi Auto & General Team
This reply irks me because this is the same response she's been getting for over a week, everytime she called and asked for an update. Do you have any idea how inconvenienced she has been?
It has taken you over 10 days to deal with a pothole related issue. If I were you, I would be expediting this issue. Or has the car been sent to the wrong inspection centre again and hence nothing is happening?
Surely this matter has been dragging for far too long, so expecting a finalisation on this issue by the end of the day is not an unreasonable expectation?
Yesterday morning she was promised communication via e mail but nothing arrived. That was another wasted day and that has cost implications for us as a family because we are paying for Uber through our nose!
This reply irks me because this is the same response she's been getting for over a week, everytime she called and asked for an update. Do you have any idea how inconvenienced she has been?
It has taken you over 10 days to deal with a pothole related issue. If I were you, I would be expediting this issue. Or has the car been sent to the wrong inspection centre again and hence nothing is happening?
Surely this matter has been dragging for far too long, so expecting a finalisation on this issue by the end of the day is not an unreasonable expectation?
Yesterday morning she was promised communication via e mail but nothing arrived. That was another wasted day and that has cost implications for us as a family because we are paying for Uber through our nose!
Auto & General's replyOfficial
04 May 2022, 10:00Hi Simphiwe,
We understand your frustration, your matter has been escalated to our claims team.
They will be in contact with the policy holder before end of business today.
Kind Regards,
The Auto & General Team
We understand your frustration, your matter has been escalated to our claims team.
They will be in contact with the policy holder before end of business today.
Kind Regards,
The Auto & General Team
Auto & General's reply04 May 2022, 10:00
Official
Hi Simphiwe,
We understand your frustration, your matter has been escalated to our claims team.
They will be in contact with the policy holder before end of business today.
Kind Regards,
The Auto & General Team
We understand your frustration, your matter has been escalated to our claims team.
They will be in contact with the policy holder before end of business today.
Kind Regards,
The Auto & General Team