Auto&General

Item: Auto & General
Rating: 1
Author: Chantelle E

My dad passed away on 3 July 2021. We contacted Auto&General to inform them of this and to ask if it can be changed over to a different bank account. The lady informed us that this cannot be done since they need an executors letter. So we said well then cancel it as the executors letter is not available this soon.

In August, the debit order went off AGAIN. After instructing them to cancel it. The people at the call centres can't help you, and nobody else phones you back who actually can help you.

Highly fed up with these people *****ing money from someone that is not here anymore.

Helpful (0)

Replies (3)

Auto & General's replyOfficial

18 Aug 2021, 13:06

Hi Chantelle

Thank you for your feedback.

We will be in contact to address your concerns, please provide us with the main policy holders policy and ID number.

Regards,

The Auto & General Team

Auto & General's reply18 Aug 2021, 13:06

Official

Hi Chantelle

Thank you for your feedback.

We will be in contact to address your concerns, please provide us with the main policy holders policy and ID number.

Regards,

The Auto & General Team

Auto & General's replyOfficial

18 Aug 2021, 15:38

Thanks for getting back to us Chantelle.

Our team will contact you with feedback.

Kind Regards,
The Auto & General Team

Auto & General's reply18 Aug 2021, 15:38

Official

Thanks for getting back to us Chantelle.

Our team will contact you with feedback.

Kind Regards,
The Auto & General Team

Chantelle E's updateReviewer Update

18 Aug 2021, 17:15

Received a confirmation of the cancellation however nobody has contacted be to refund the amount that was debited

Chantelle E's update18 Aug 2021, 17:15

Reviewer Update

Received a confirmation of the cancellation however nobody has contacted be to refund the amount that was debited