Auto&General bad service

I have a bad experience with Auto&General insurance company the lady I was talking to today at 12:58,26 April 2024 is very rude and she even refused to tell me her name,on a last year follow-up claim that I paused as my car was at Palace for repairs.She is very unprofessional and rude she cut our conversation whilst talking and put a music without even listening to what I’m saying.I sent quotes to Bliss and Alexandra but up until now there is no feedback early this morning I spoke to Fatima she promised me that I will get feedback soon but up until now there no feedback.I only need a authorization to Palace Panel and Paint do my rear bumper.I also need the management of Auto&General to discipline the lady I was talking to today for her bad manners and level of unprofessionalism is too high.