Auto&general and being deceiving clients

Auto and general is just the worst company and they deceive their clients. So I took the car hire option with them for in a case of emergency, so I had an accident on Friday submitted my claim on the app, not even a phone call I got from the company. So they ask if I need the courtesy car and I said yes and that’s where they showed all the additional charges that they never mentioned as I took the policy. They charge me for them bringing me the car and collecting which is ridiculous, and they never mentioned that there will be a deposit needed when requesting for the courtesy car, which you pay for every month. Auto&general is the type of company that is excellent at collecting the money but are the worst when they need to provide the service they promised.

I wish I could be able to give a negative star rating because they actually deserve that.

The worst insurance company I have ever dealt with.