Auto&General

The team that is dealing with my claim is now playing hide and seek with me. I sent them all the documents they requested via courier and they never told me if they received the documents or not. The last time I had communication with them was on the 26th of January via telephone and e-mail. Today I called them and spoke to one of the consultants her name was Noluthando, she told me that the processor dealing with my claim said they need an original of the registration document and therefore they can’t process my claim! Why didn’t they contact me from the moment I sent them those documents including the spare key to show them that I’m trustworthy! These people are getting under my skin honestly it’s frustrating! They don’t communicate I have to call them all the time !