Auto&General 0 service

Poor service and 0 customer service. My car has been at the panel beaters, Telesure Pretoria West, for six weeks. I approached the insurance company including the CEO, Ricardo, to investigate the delay in having a minor accident repair fixed, I am still waiting. If the delay is caused by shoddy work done by the panel beaters, who should be penalised? Telesure is a 3rd party between Auto&General and myself. Auto&General should put pressure on the panel beaters to deliver service instead of delays.

This is a pathetic insurance company