EB
Esther B

1 reviews | Active since Jun 2013

09 Aug 2025, 10:56

Autogen refusing to reimburse me with pro-rata premiums. Beware hidden conditions

I cancelled one of my cars immediately mid-month and expected a pro-rata refund but Milicent told me I cannot get a refund because I did not give 30 days notice, This is news to me, as I had gotten a refund in similar cases before.

Where in the policy does it say we need 30 days notice. Also why didnt the agent advise me of this, so that I could decide..? This prompted me to cancel even the remaining vehicle, because Autogen is not the same anymore and I had trusted many years.

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Replies (1)
Auto & General
Auto & General's reply09 Aug 2025, 11:12
Official
  Good day Esther Blos,  

We are sorry to hear about the service you have received.

We do take your feedback seriously and have escalated your complaint to the relevant team to assist.

Kind regards, 

The Auto & General team.